Privacy Policy


·         Approval of the agreement:


This Privacy Policy applies to information collected and processed via the website and mobile application (together, the “Website”) and associated Website customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. The Website is owned and operated by Promise LLC trading as Promise (together “we”, “us” or “Promise”) in the Kingdom of Saudi Arabia. Promise LLC is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 1010308385 and its registered office at the Kingdom of Saudi Arabia, Riyadh, Al-Ma'athar Al-Shamali District, Makkah Al-Mukarramah Road. 

By visiting the Website or supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy Policy and our Website Terms and Conditions. Please note that our Privacy Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy Policy.


·         Security:


We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the website, we collect your personal details on a secure server  that uses authentic firewalls. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. 


·         Information We May Collect:


We may collect various information if you seek to place an order for a product to us on our Website.


We collect, process your data for processing your purchase on our Website and any possible later claims, and to provide you with our services. We may collect contact and personal details such as: your name, gender, email address, delivery address, mobile number, payment details, and transactional information such as: orders you placed, items you purchased, date and time of order as well as orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items.We also collect your device information including device IDs and any other personally identifiable information used to access Promise to enhance your user experience by making improvements to our Website to customize it to your preferences. This information is also used for fraud detection and prevention.

Payments that you make through our website will be processed by our agent. You must only submit to us or our Website, which is accurate and not misleading and you must keep it up to date and inform us of changes. Please note that all card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on our Website. Here you can view the details of your orders that have been completed, those which are open and those which are short to be dispatched.

You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.


For legitimate purposes we may keep your information even after you have closed your account and are no longer availing our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes, and enforce our privacy policies and terms and conditions.


·         How We Use Information:


We may use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online, refunds and fraud detection and prevention; improve the layout and/or content of the pages of our Website and customise them for users; identify visitors on our apps and website; and carry out research on our users’ demographics.

We may pass your name, phone number and address on to a third party in order to delievers the product to you (for example delivery agencies).

We also may use the information we collect to conduct customer service related analyses, train our Customer Service agents and to provide you with the right customer support so that you receive the best customer experience from Promise.



·         Protecting Your Data:


Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted. But, It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.

We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Website is therefore carried out at your own risk.


·         Consent:


By accessing the website, you confirm your understanding of the Privacy Policy. If you do not agree to these privacy policy, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time. Changes will be effective when posted on the website with no other notice provided. Please check the Privacy Policy regularly for updates. Your continued use of the website following the posting of changes to this Privacy Policy constitutes your acceptance of those changes.