Terms & Conditions

Terms & Conditions

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Terms & Conditions

Terms & Conditions:

·        Approval of the agreement:


Welcome to promise.com.sa, the home of beauty, innovation, and originality. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer. promise.com.sa (the "Website") is owned and operated by Promise LLC trading as Promise, for its own benefit (together “we" or “us" or “promise”) in the Kingdom of Saudi Arabia. Promise LLC is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 1010308385 and its registered office at the Kingdom of Saudi Arabia, Riyadh, Al-Ma'athar Al-Shamali District, Makkah Al-Mukarramah Road. 

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

We aim to make the Site and related services accessible to as many users as possible. However, we require that you be eighteen years old (or older) or that your registration is under the supervision of a parent or legal guardian. We grant you a non-transferable or revocable license to use the website under the specified terms and conditions. The purpose of this license is to shop for personal items sold on the Site. Commercial use or use on behalf of any third party is banned.


·        Orders and Prices:



The Website (or our Website Call Centre) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that items stated to be available will be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the order. Should this happen, we will notify you. We will notify you when the order is confirmed, and no other party has the authority to confirm the acceptance of the purchase order except us.

Prices on the Website are displayed in Saudi Arabian Riyals and exclude any services you may elect to pair the purchase with, delivery costs, taxes, or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out. The destination you ask us to deliver to, the items & services you select, and the method of delivery you choose will dictate what delivery charges, taxes, and duties apply (if any). Please refer to our Delivery section for further details on delivery options. Promise Taxation Number: 3007024732000003.


·        Intellectual Property Rights:


We prohibit taking any information, image, or description from our site without the official written permission of the site owner. We are working to deliver 100% original products from agencies and suppliers to your door. However, promise have nothing to do with the production of products, packaging, or quality


·        Returns and Exchanges:


The sold product can not be returned or exchanged for another product in order to preserve your health and under the instructions of the Saudi Ministry of Health.


·        Cancellation:


Dear customer, you have the right to cancel the order unless it has been processed yet. Nevertheless, after the processing is accomplished, you cannot cancel it, return it, or replace it in any case.


·        User Submissions:


Anything that you submit to the Site and/or provide to us, including questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the website, you also grant us the right to use the name you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address or phone number, pretend to be someone other than you, or otherwise mislead us or third parties as to the origin of any Submissions. We have the right to remove submissions that contain obscene or immoral content.


·        Disputes and Governing Law:


In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on the website, or the breach, enforcement, interpretation, or validity of this Terms and Conditions or any part of it ("Dispute"), then we shall first attempt amicably to settle the dispute through good-faith negotiations over thirty (30) calendar days commencing on the date that a party first sends to the other party written notice of the Dispute.

These Website Terms are governed by the federal laws of the Kingdom of Saudi Arabia and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Riyadh, Kingdom of Saudi Arabia.


·        Termination:



In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations of the parties arising before the date of termination. You furthermore agree that the website shall not be liable to you or any other person as a result of any such suspension or termination.

If you are dissatisfied with this website or any of its terms, conditions, system, policies, guidelines, or company practices, it is best for you to stop using this website immediately.